Khela live Terms & Conditions — What You Need to Know Before You Play

Khela live (hereinafter referred to as the "Platform", "we", or "us") is an online gaming and Sports Betting service operated for eligible users in Bangladesh. These Terms and Conditions apply to all services available on the platform — including the website, mobile app, jackpot, lottery, and Sports Betting.

By accessing the platform or creating an account, you confirm that:

• You have read and fully agreed to these Terms and Conditions.
• You are legally capable of entering into this type of agreement.
• You are using the platform voluntarily and at your own discretion.
• You fully acknowledge that online gaming carries financial risk.

If you do not agree to these terms, please refrain from using the platform. khela live reserves the right to update these Terms & Conditions at any time, and your continued use of the platform after any changes constitutes your acceptance of the revised terms.

A valid account is required to access services on khela live. You must provide accurate and up-to-date information at the time of registration.

Information Required at Registration

• Full Name (as per National ID)
• Active mobile number
• Correct date of birth
• Valid email address (if applicable)
• Payment Method Details

Account Security

Each user may hold only one account. Creating multiple accounts is strictly prohibited and may result in permanent suspension of all accounts and forfeiture of deposited funds. Keep your password and login credentials strictly confidential. Any unauthorized access to your account must be reported to us immediately.

You must be 18 years of age or older to register on khela live. We take age verification very seriously and may request your National ID or birth registration certificate at any time.

If it is later found that a user created an account while under the age of 18, that account will be immediately suspended and all transactions made through it will be considered void. Any deposited funds will not be refunded.

The following individuals are also ineligible to use the platform:

• Khela live officers, employees, and their immediate family members
• Users who have voluntarily self-excluded
• Users whose accounts have previously been seized or closed
• Residents of regions where online gaming is prohibited by law

Khela live supports deposits and withdrawals via Bangladesh's leading mobile banking services, including bKash, Nagad, and Rocket.

Withdrawal Terms

• Identity verification (KYC) must be completed before any withdrawal.
• Withdrawals must be made through the same method used for the deposit.
• Wagering requirements must be met before winnings derived from bonuses can be withdrawn.
• Khela live reserves the right to place a temporary hold on withdrawals if suspicious activity is detected.

Khela live offers a range of bonuses and promotions — including welcome bonuses, deposit bonuses, cashback, referral bonuses, and more. Each bonus comes with its own specific terms, which are clearly communicated at the time of the offer.

General Bonus Terms

• Each bonus can only be claimed once.
• Withdrawing bonus funds requires meeting a specified wagering requirement (typically 5x–30x).
• Any bonus that reaches its expiry date will be automatically cancelled.
• Collecting bonuses through multiple accounts is strictly prohibited.
• Khela live reserves the right to modify or cancel any promotion at any time.

Khela live offers a range of gaming services including Sports Betting, lottery, and jackpot. Each category has its own specific rules.

Sports Betting

• Once a bet is confirmed, it cannot be cancelled.
• If an event is cancelled or postponed, bets will be refunded.
• If incorrect odds are displayed due to a technical error, khela live reserves the right to void the affected bet.
• Match fixing or placing bets using insider information is a criminal offence.

Lottery & Jackpot

• Every draw is broadcast live and operated by an automated random system.
• Draw results are final and cannot be changed.
• Prize claims are subject to a deadline — claims submitted after expiry will not be accepted.

The following activities are strictly prohibited on the khela live platform. If detected, the account will be permanently closed:

• Fraudulent or Deceptive Activity
• Creating multiple accounts
• Abusing the bonus system (bonus hunting)
• Money laundering or transactions involving illegal funds
• Attempting to hack or manipulate the platform's software
• Harassing or intimidating other members
• Operating an account under a false identity
• Concealing your location using a VPN or proxy

Khela live believes gaming is a form of entertainment — not a source of income. We have put in place several safeguards to support our members' wellbeing:

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits.
• Loss Limit: Take an automatic break after losing a set amount.
• Cooling-Off: Take a temporary break lasting anywhere from 24 hours to 30 days.
• Self-Exclusion: Option to permanently self-exclude.
• Reality Check: Periodic session time reminders.

To learn more about responsible gaming, visit our Responsible Gaming View page.

Khela live reserves the right to temporarily suspend or permanently close any account under the following circumstances:

• Breach of Terms
• If evidence of fraud or deception is found
• Until KYC verification is completed
• Extended period of inactivity (over 12 months)
• By court order or for legal reasons

Users may request account closure at any time. Any verified balance remaining at the time of closure will be returned.

Your personal information is completely safe with us. We never sell your data to third parties. For full details on how we collect, store, and use your information, please refer to our Privacy Policy page.

We retain the information required for KYC verification in order to improve our services and meet legal obligations. To request access to, correction of, or deletion of your data, please contact our support team.

The khela live platform provides services on an "as is" basis. khela live shall not be held liable for:

• In the event a game or bet is affected by an internet connection failure
• If payment is delayed due to delays on the part of third-party services (mobile banking)
• In the event of temporary service disruption due to unexpected technical issues
• Account information leaked due to the user's own negligence

For any dispute, please contact our support team first. We are always committed to reaching a fair resolution.

Khela live reserves the right to update these Terms and Conditions at any time. Members will be notified in advance of any significant changes via SMS or in-app notification. Continued use of the platform will be considered acceptance of the updated terms.

For any questions regarding our terms, please contact us:

• Email: support@khelalive.net
• Live Chat: Bengali support available 24/7
• FAQ: FAQs