Khela Live Privacy Policy — Your Information Is Completely Safe

Khela live is a trusted online gaming and Sports Betting platform serving users in Bangladesh with Sports Betting, lottery, jackpot, and a range of gaming services. We believe the best way to earn user trust is to be fully transparent about how their data is handled.

This privacy policy explains what types of information we collect, why we collect it, how it is stored, and when or with whom it is shared. Our goal is to ensure you can use khela live with complete peace of mind.

This policy has been prepared in compliance with applicable data protection laws in Bangladesh and international best practices. For any questions or concerns, please reach out to our support team directly.

When you register and use services on khela live, we collect certain necessary information. This data is collected solely for the purpose of providing our services and ensuring your security.

Personal Identity Information

• Full Name (as per National ID)
• Date of birth (for age verification)
• Mobile Number
• Email address (where applicable)
• Current Address
• National ID or passport number (for KYC verification)

Financial Information

• Mobile banking numbers (bKash, Nagad, Rocket)
• Transaction History
• Deposit and withdrawal records

Automatically Collected Information

• IP address and device information
• Browser type and operating system
• Platform access times and session data
• Betting & gaming activity logs
• Cookies & Tracking Tokens

Information we collect is used only for specific, legitimate purposes. khela live never uses your data for unrelated activities.

We always obtain your consent before sending promotional messages. You can opt out of marketing communications at any time.

Khela live never sells your personal information to third parties. However, limited data may be shared in specific circumstances:

• Payment Processors: Only the information necessary to complete transactions is shared with mobile banking services such as bKash, Nagad, and Rocket.
• Law Enforcement Agencies: We are legally required to provide information when ordered by the Bangladesh government or directed by a court of law.
• Technology Partners: Partners engaged for server hosting, cybersecurity, and analytics may access limited data under strict confidentiality agreements.
• Fraud Prevention Agencies: Anonymized risk data may be shared with fraud detection agencies in the online gaming industry.

The khela live platform uses cookies and similar technologies to enhance your experience. Cookies are small text files stored in your browser.

Cookie Types

• Essential Cookies: Essential for maintaining login sessions and security. These cannot be disabled.
• Functional Cookies: Used to remember your preferences and language settings.
• Analytics Cookies: Used to understand which parts of the platform are most visited — all data is fully anonymized.
• Security Cookies: Helps prevent fraud and unauthorized access.

You can delete or block non-essential cookies through your browser settings. Please note that doing so may affect your experience with certain features on the platform.

We do not retain your data longer than necessary. Retention periods depend on the type of information and applicable legal requirements:

• Account Information: For the duration of account activity and 5 years after closure (legal requirement).
• Financial Transactions: A minimum of 7 years, in accordance with Bangladesh Bank guidelines.
• KYC Documents: 5 years after account closure.
• Gaming Logs: 3 years or until dispute resolution.
• Marketing Consent: Removed immediately upon opt-out.

Once the retention period expires, data is securely deleted or anonymized. We never hold on to information we no longer need.

Khela live employs industry-standard technical and organizational measures to protect your data. Our security infrastructure is continuously updated.

• SSL/TLS Encryption: All data transmitted to and from the platform is secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): An extra layer of security through OTP verification at login.
• Data Encryption: All stored sensitive information is kept in encrypted format.
• Regular Security Audits: Third-party cybersecurity experts conduct regular audits.
• Access Control: Your data is accessible only to authorized personnel.
• Automated Threat Detection: Unusual activity is detected in real time and an alert is immediately triggered.

Every registered user on khela live has the following rights over their own data. To exercise these rights, please contact our support team:

We will respond to your request within 30 business days of receipt. In some cases, legal requirements may prevent us from fulfilling certain requests — if so, the reason will be clearly communicated.

Khela live is strictly for users aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18.

If it is ever found that data belonging to a minor has been collected, that account and all associated information will be deleted immediately. If you believe a minor is using our platform, please contact us.

The khela live platform uses certain third-party services — such as payment gateways and analytics tools. These services operate under their own privacy policies.

We only work with third parties who are equally rigorous about data protection. Every partner is bound by strict confidentiality agreements and may use your information only for specified purposes.

We may update this privacy policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be revised, and for significant changes, registered users will be notified via SMS or app notification.

Continued use of the platform after an updated policy is published will be considered acceptance of the new terms. We recommend reviewing this page regularly.

For any privacy-related questions, requests, or complaints, please reach out to our dedicated privacy team:

• Email: support@khelalive.net
• Support: Chat with us directly on the platform's live chat — available 24/7.
• Response Time: All privacy requests are responded to within 30 business days.

We take every request seriously. Protecting your privacy is not just a legal obligation — it is our ethical commitment.